Shipping Policy – EvergreenSuri

Effective Date: January 7, 2025

At EvergreenSuri, we are committed to providing a smooth and efficient shipping experience. Below, you’ll find details about our shipping methods, costs, and timelines.

1. Shipping Methods and Delivery Times

We offer several shipping options to suit your needs:

  • Standard Shipping:
    • Delivery within 5–7 business days for orders within the United States.
  • Expedited Shipping:
    • Delivery within 2–3 business days for faster service.
  • International Shipping:
    • Delivery times vary by destination, typically 7–14 business days.

Note: Shipping times are estimates and may vary based on factors such as weather, holidays, or carrier delays.

2. Shipping Costs

Shipping fees are calculated based on the weight, size, and destination of your order:

  • Free Standard Shipping:
    • Available for orders over $50 (within the United States).
  • Expedited Shipping:
    • Additional charges apply and will be displayed at checkout.
  • International Orders:
    • Costs vary based on location and will be calculated at checkout.

3. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • You will receive a shipping confirmation email with tracking details once your order is dispatched.

4. Tracking Your Order

After your order ships, a tracking number will be emailed to you. You can use this number to track your package on the carrier’s website (e.g., USPS, FedEx, UPS).

5. Shipping Restrictions

  • We currently ship to all 50 U.S. states and select international locations.
  • Certain heavy or oversized items may incur additional shipping charges or require special delivery arrangements.
  • We do not ship to P.O. Boxes for some carriers.

6. International Orders

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are not included in our shipping rates and must be paid upon delivery.

7. Delays and Issues

While we strive to meet delivery timelines, delays can occur due to unforeseen circumstances. If you experience any issues with your shipment:

  • Contact our customer service team for assistance.

8. Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Notify us within 7 days of delivery.
  • We will work to resolve the issue with a replacement or refund.

9. Contact Us

If you have any questions or concerns about shipping, we’re here to help:

Address: 2160 NC 99 Hwy S, Belhaven, North Carolina (NC)
Phone: (252) 964-4937
Email: info@evergreensuri.com
Website: https://evergreensuri.com