Sales Policy
Effective Date: January 7, 2025

Welcome to EvergreenSuri, your trusted partner in providing high-quality products for your newborn’s essential needs. From clothing and blankets to toys and accessories, we are dedicated to offering safe, reliable, and carefully curated items to support the comfort and happiness of your baby. This Sales Policy outlines the terms and conditions for purchases made through our website at evergreensuri.com or in-store. Please take a moment to read this policy before making a purchase. By shopping with EvergreenSuri, you agree to these terms.

1. Product Information

At EvergreenSuri, we prioritize the safety and satisfaction of your little ones. Each product is crafted or sourced with care and precision. All items include detailed descriptions, material specifications, and safety guidelines to help parents make informed purchasing decisions. While we strive for complete accuracy, slight variations in color, design, or texture may occur due to manufacturing or screen display differences.

2. Pricing and Promotions

  • Transparent Pricing: All product prices are listed in U.S. dollars and exclude applicable taxes unless otherwise stated. EvergreenSuri reserves the right to adjust prices without prior notice.
  • Exclusive Offers: We frequently offer discounts, promotional bundles, and seasonal deals. Please note that promotional codes cannot be combined unless explicitly stated in the terms of the promotion.

3. Ordering Process

Steps to Place an Order:

  • Visit evergreensuri.com and browse our selection of newborn essentials.
  • Add your desired items to the cart and proceed to checkout.
  • Provide accurate shipping and billing information.

Once your order is placed, you will receive a confirmation email summarizing the order details. Orders are processed within 1-2 business days, excluding weekends and holidays.

4. Payment Methods

We accept multiple secure payment options to ensure a smooth shopping experience:

  • Major credit and debit cards (Visa, MasterCard, Discover, American Express)
  • PayPal
  • Digital wallets (Apple Pay, Google Pay)
  • Bank transfers for bulk purchases

All transactions are encrypted to safeguard your financial information.

5. Shipping and Delivery

EvergreenSuri delivers across the United States with a variety of shipping options tailored to your needs:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Local Delivery: Same-day delivery is available for orders within a 20-mile radius of Belhaven, NC

Shipping Fees: Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. Orders over $75 qualify for free standard shipping.

Tracking Your Order: Once shipped, tracking details will be emailed to you. Please allow up to 24 hours for tracking updates to reflect.

Shipping Delays: While we aim for prompt delivery, external factors such as holidays or inclement weather may cause delays.

6. Returns and Exchanges

EvergreenSuri is committed to ensuring customer satisfaction. If you’re not fully satisfied with your purchase, items can be returned or exchanged under the following conditions:

  • Items must be unused, unwashed, and in their original packaging.
  • Returns are accepted within 30 days of purchase with a valid receipt or order confirmation.

Exceptions: Personalized or custom-made items are non-refundable unless they arrive damaged or defective.

For detailed information, please review our Return Policy here.

7. Product Availability

We strive to maintain an updated inventory, but some items may be temporarily unavailable or discontinued due to high demand. If an item in your order is out of stock:

  • We will notify you promptly and offer alternative products or a full refund.

8. Wholesale and Bulk Orders

For hospitals, daycare centers, or other institutions, EvergreenSuri offers special pricing and tailored services for bulk orders. Please contact us at info@evergreensuri.com to discuss your needs.

9. Customer Support

We are here to assist you every step of the way. Whether you need help with product recommendations, order inquiries, or shipping updates, our customer service team is available:

10. Liability Disclaimer

EvergreenSuri takes the utmost care to ensure the safety and quality of its products. However, our liability is limited to the purchase price of the product in question. We are not responsible for any indirect or incidental damages arising from the use of our products.

11. Policy Modifications

This Sales Policy is subject to change without prior notice. Any updates will be published on our website and take effect immediately.

Thank you for choosing EvergreenSuri. We are honored to be part of your parenting journey and look forward to serving you and your newborn with the utmost care and dedication.

For more details or assistance, please contact us at info@evergreensuri.com or visit evergreensuri.com.