Return Policy
Effective Date: January 7, 2025

At EvergreenSuri, located at 2160 Nc 99 Hwy S, Belhaven, North Carolina (NC), we take pride in offering high-quality products for newborns. Your satisfaction is our priority, and we strive to ensure a delightful shopping experience. We understand that occasionally, a product may not meet your expectations, and we are here to assist you with a seamless return process.

Eligibility for Returns

  1. Time Frame:
    • Returns must be initiated within 30 days of the purchase date to be eligible for a refund or exchange.
  2. Condition of Items:
    • Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
    • Items that are damaged, altered, or show signs of use cannot be accepted unless the issue is due to a manufacturing defect.
  3. Proof of Purchase:
    • A valid receipt, invoice, or order confirmation is required to process any return or exchange.

Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return or exchange:

  • Breastfeeding accessories, feeding bottles, and pacifiers.
  • Opened skincare or health products.
  • Personalized, custom-made, or engraved items.
  • Clearance and final sale products.

Return Process

  1. Contact Customer Service:

    • Reach out to our team at info@evergreensuri.com or call (252) 964-4937 to request a return authorization.
    • Provide your order number, proof of purchase, and a brief explanation of the reason for the return.

  2. Prepare the Product:

    • Carefully pack the item in its original packaging to prevent damage during transit.
    • Include the return authorization form and a copy of the receipt in the package.

  3. Ship the Return:

    • Customers are responsible for the shipping costs of returning items unless the product is defective or an error occurred on our part.
    • Ship the package to the return address provided by our customer service team.

Refund Policy

  1. Processing Time:
    • Refunds will be processed within 7-10 business days of receiving and inspecting the returned item.
  2. Refund Method:
    • Refunds will be issued to the original method of payment.
  3. Non-Refundable Charges:
    • Original shipping costs are non-refundable unless the return is due to a mistake by EvergreenSuri.

Exchange Policy

  • Items can be exchanged for another size, color, or similar product of equal value, subject to availability.
  • Exchanges must be initiated within the 30-day return period.

Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at info@evergreensuri.com or (252) 964-4937.
  • We will cover the return shipping costs and ensure a replacement or full refund is provided.

International Returns

  • Customers returning items from outside the United States are responsible for additional shipping fees, customs duties, and any applicable taxes.
  • Returns may take longer to process due to international shipping timelines.

Important Notes

  • EvergreenSuri reserves the right to refuse returns that do not meet the conditions outlined in this policy.
  • Refunds may be adjusted to exclude promotional discounts or incentives applied during the original purchase.

Contact Us

If you have any questions or require assistance, please don’t hesitate to contact our dedicated customer support team:

Thank you for choosing EvergreenSuri for your newborn essentials. We value your trust and are here to ensure your experience is as smooth and satisfactory as possible.