Payment Policy – EvergreenSuri

Effective Date: January 7, 2025

At EvergreenSuri, we aim to provide a secure and convenient payment experience for all our customers. Below is an overview of our payment policy.

1. Accepted Payment Methods

We accept a variety of payment options to ensure a seamless shopping experience:

  • Credit and Debit Cards:

    • Visa, MasterCard, American Express, Discover.

  • Digital Payment Platforms:

    • PayPal, Apple Pay, Google Pay.

  • Bank Transfers:

    • For larger orders, we accept direct bank transfers (processing may take additional time).

2. Payment Security

We prioritize the security of your payment information:

  • All transactions are processed through secure, encrypted payment gateways to protect your sensitive data.
  • We do not store your payment information on our servers.

3. Payment Authorization

  • Payments are authorized at the time of purchase.
  • If a payment fails due to insufficient funds or an invalid payment method, the order will not be processed until valid payment details are provided.

4. Order Confirmation

Once your payment is successfully processed, you will receive:

  • An order confirmation email with your order details.
  • A follow-up email with tracking information once your order ships.

5. Refunds and Returns

Refunds are processed according to our Return Policy:

  • Approved refunds will be issued to the original payment method used during purchase.
  • Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Taxes

  • Applicable sales tax is calculated based on your shipping address and displayed at checkout.
  • For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

7. Troubleshooting Payments

If you experience issues with your payment, please contact us immediately. Our support team will assist you in resolving the issue promptly.

8. Contact Us

If you have any questions about our payment process, please reach out to us:

Address: 2160 NC 99 Hwy S, Belhaven, North Carolina (NC)
Phone: (252) 964-4937
Email: info@evergreensuri.com
Website: https://evergreensuri.com